Privacy Policy

This Privacy Policy explains how CRM Force ("CRM Force", "we", "us", "our") collects, uses, discloses and protects information when you use our website (crmforce.in), our application platform, our mobile apps, and free tools such as the GST invoice generator (together, the "Services"). By using the Services, you agree to the practices described here.

Note to the site owner: replace the placeholders marked [ ] below — registered business name, address, CIN/GSTIN and grievance officer details — before publishing, and have this reviewed by a lawyer for your specific business and jurisdiction. This page is a solid starting draft, not legal advice.

1. Who we are

CRM Force is operated by [Registered Company Name], [registered address], India. For any privacy questions, contact us at info@crmforce.in or +91 77109 15657.

2. Information we collect

a) Information you give us

• Account & business details — name, phone, email, business name, GSTIN, address, when you register or use CRM Force.
• Customer & billing data you store — leads, customer records, invoices, inventory and staff data you enter into the platform to run your business.
• Free tool submissions — company, customer and bank details, and any logo image, submitted through the free GST invoice generator.
• Communications — messages you send us via contact forms, email, phone or WhatsApp.

b) Information collected automatically

• Usage data — pages visited, features used, device and browser type, approximate location from IP address.
• IP address — logged for security, abuse prevention, and to enforce the one-free-invoice-per-browser limit on our free invoice tool.
• Cookies & similar technologies — see Section 6.

c) Location & attendance data

If you or your team use CRM Force's staff attendance features, selfie photos and GPS location are captured at check-in/check-out, at the employer's direction, for attendance verification. This data is controlled by the business using CRM Force (the "Customer"), not by us directly — see Section 8.

3. How we use information

• To provide, operate and maintain the Services, including generating invoices, tracking attendance and running payroll calculations.
• To communicate with you — service updates, support responses, and (with consent, where required) marketing messages.
• To improve the Services, including analytics on feature usage.
• To prevent fraud, abuse and enforce our Terms & Conditions.
• To comply with legal obligations, including tax and accounting record-keeping requirements.

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers — hosting, payment processing, SMS/WhatsApp messaging and email delivery vendors who process data on our behalf under confidentiality obligations.
• Legal & safety — when required by law, regulation, legal process, or to protect the rights, property or safety of CRM Force, our users, or others.
• Business transfers — in connection with a merger, acquisition or sale of assets, with notice to you where required.

5. Data storage & security

Data is stored on servers located in India (or as otherwise disclosed to Customers). We use reasonable administrative, technical and physical safeguards — including access controls, encrypted connections and restricted file permissions — to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies through your browser settings; disabling them may affect some functionality.

7. Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact info@crmforce.in. We will respond within a reasonable timeframe and may need to verify your identity first.

8. Data you store as a CRM Force customer

If you use CRM Force to manage your own customers, employees or business data, you (the "Customer") act as the data controller for that information, and CRM Force acts as a data processor. You are responsible for having a lawful basis to collect and process your customers' and employees' data (including selfie/location attendance data) and for your own privacy notices to them.

9. Data retention

We retain personal information for as long as your account is active, or as needed to provide the Services, comply with legal obligations (including tax record-keeping), resolve disputes, and enforce agreements. Free-tool submissions (e.g. invoices generated via the free invoice generator) are retained to enforce the one-invoice-per-browser limit and for basic analytics.

10. Children's privacy

The Services are intended for business use by adults. We do not knowingly collect personal information from children.

11. Third-party links & integrations

The Services may link to or integrate with third-party services (e.g. WhatsApp, payment gateways, Tally export). Those third parties have their own privacy practices, and we encourage you to review their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and, where appropriate, by additional notice.

13. Contact us

Questions about this Privacy Policy or your data:

[Registered Company Name]
[Registered address]
Email: info@crmforce.in
Phone: +91 77109 15657
Grievance Officer: [Name], [email]